Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your lobby access secure. This policy explains what we gather, why we need it, and how you control it.

Account securityWallet transaction recordsSupport request logsDevice and browser dataCookie preferences
Explore the Lobby Read FAQ
goo111 How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, correct an error in your profile, or request account deletion, our support team handles privacy requests through the same channels you use for deposit questions. Start a live chat, send an email, or check the help centre for common data-access steps.

Team online

Live chat

Open the chat widget in the bottom corner of any page and tell the agent you have a privacy or data request. They'll ask for your account number and mobile number to verify your identity, then process requests for data copies, corrections or deletion within a few business days.

Email support

Send your data request to our support email address with your registered mobile number and a brief description of what you need. We reply within one to two business days and deliver data exports as a secure download link if you request a copy of your information.

Help centre

Browse our privacy and account-security articles to learn how to update your mobile number, change your password, review transaction history, or download your deposit records. Most self-service privacy tasks live under the account-settings section once you log in.

DATA PRACTICES

How We Protect Your Privacy

We encrypt wallet deposits and withdrawals, hash your password so our own staff cannot read it, and log every login attempt to flag unusual access patterns. You control cookie preferences, notification settings and marketing opt-outs from your account dashboard, and you can close your account at any time by asking our support team.

Transaction encryption Every bKash, Nagad and Rocket deposit flows through an encrypted connection between your wallet app, our payment gateway and your account balance. We store transaction IDs and amounts but never store your wallet PIN, OTP codes or full account numbers in our database.
Cookie control We use essential cookies to keep you logged in and remember your language choice, plus optional analytics cookies to understand which games and payment methods visitors prefer. You can disable analytics cookies through your browser settings without affecting your ability to deposit, play or withdraw.
Account security We send an OTP to your registered mobile number whenever you log in from a new device or request a withdrawal. If we detect multiple failed login attempts or a suspicious IP address, we lock your account temporarily and notify you by SMS so you can reset your password.
Data retention We keep your account profile, transaction history and support messages while your account is active and for a compliance period after you close it. If you request deletion, we anonymise your data so it no longer identifies you personally, but we retain transaction totals and timestamps to meet audit requirements.

Common Privacy Questions

We ask for your mobile number, a password you create, and your date of birth to verify you meet the age requirement. When you make your first deposit, we collect your wallet transaction ID and the mobile number you send from so we can match the payment to your account.

Yes. Contact our support team through live chat or email and request a data export. We send you a secure download link within a few business days with your account profile, transaction history, game logs, support messages and any marketing preferences on file.

We share payment data with our bKash, Nagad and Rocket processors to clear deposits and withdrawals, and we share account activity with fraud-prevention partners when we detect unusual login patterns. We do not sell your data to advertisers or unrelated third parties.

Log in to your account, go to settings, and turn off marketing notifications under the communication preferences tab. You can also reply to any promotional SMS with the opt-out keyword, or click the unsubscribe link at the bottom of our emails.

When you request account closure, we stop sending marketing messages immediately and lock your login. We anonymise your profile and activity logs so they no longer identify you, but we keep transaction totals and timestamps for a compliance period to meet audit and dispute-resolution requirements.

We use essential cookies to keep you logged in, remember your language and currency settings, and maintain your session across pages. We also use optional analytics cookies to track which games and payment methods are most popular so we can improve the lobby layout and payment flow.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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